Inbound Sales Representative Associate-Voice

Designation: Inbound Sales Representative Associate

About the Role

You will be aligned with our Customer Support vertical, managing/resolving customer queries, handling escalations and complaints, and providing resolutions. You will be responsible for closing faults and complaints within SLAs. This role is dedicated to enhancing employee and customer service through structured and optimized processes within the Next Generation Customer Operations framework. You will handle queries from employees, customers, and vendors, ensuring seamless, personalized interactions. The role requires a blended support process with 60-70% interactions via calls, with the remainder handled via emails and chats. Services will primarily cater to the US region, requiring night shift availability as per IST.

Key Responsibilities

• Resolve routine problems, largely through precedent and referral to general guidelines.
• Interact within your own team and with your direct supervisor.
• Receive detailed to moderate instruction on daily work tasks and detailed instruction on new assignments.
• Make decisions that impact your own work.
• Act as an individual contributor as part of a team with a predetermined, focused scope of work.
• Close faults and complaints within SLAs.

Requirements & Tech Stack

• Voice interaction handling.
• Experience with contact center platforms and software.
• Night shift availability as per IST (for US region services).
• Ability to work in rotational shifts.

Qualifications

• Any Graduation.
• Previous experience in customer or employee support is a plus.

What We Are Looking For

• Agility for quick learning.
• Strong analytical skills.
• Ability to manage multiple stakeholders.
• Detail orientation.
• Ability to perform under pressure.
• Strong communication and service skills.
• Strong problem-solving and critical/logical thinking abilities.