Customer Support Associate
Writer Information Pvt Ltd
MumbaiFresher3h agovia Unstop
Posted 13 Nov 2026, 16:08 IST
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceLead generation
- Work
- On-site in Mumbai
- Pay
- ₹21,000–23,000/month
- Skill demand
- Customer service86%Lead generation13%of 149 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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About the Role
Writer Information Pvt. Ltd. is hiring for a Customer Support Associate role in the BPO industry. This opportunity is suited to candidates who enjoy helping customers, communicating clearly, and resolving service-related concerns with care.
Key Responsibilities
- Handle inbound and outbound customer queries over calls and provide clear, accurate information about services and orders.
- Address complaints and concerns professionally, working toward timely and appropriate resolutions.
- Record customer interactions, commitments, and follow-up actions accurately in the relevant systems.
- Maintain a courteous, customer-focused approach and contribute to a positive experience through dependable support.
- Work within the assigned schedule, either 9:00 AM–6:00 PM or 10:00 AM–7:00 PM, with Sunday as the fixed weekly off.
Requirements & Tech Stack
- Strong spoken communication in English and Hindi.
- Marathi language ability is an advantage.
- Basic computer knowledge.
- Confidence in handling customer conversations.
- Patience, professionalism, attentiveness to detail, and the ability to communicate courteously.
Qualifications
- Graduates and undergraduates may apply.
- Freshers and candidates with prior experience are welcome.
Face-to-face interviews will be held on 14 November 2026 and 16 November 2026, from 11:00 AM to 2:00 PM IST. Candidates must attend in person at VKG Corporate Centre, Ajit Nagar, J B Nagar, Andheri East, Mumbai, Maharashtra 400059.