Customer Support Specialist
OMSGURU Solutions PVT.LTD
Ahmedabad, Gujarat, IndiaFresher2h agovia LinkedIn
Posted 13 Nov 2026, 18:12 IST
This job at a glance
- Who can apply
- Freshers · Any graduate
- Must know
- Customer serviceAccountingOperationsOnboardingExcel
- Work
- On-site in Ahmedabad
- Pay
- Not stated by the employer.
- Skill demand
- Customer service86%Operations13%Onboarding2%Accounting1%of 149 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
Company: OMSGURU Solutions PVT.LTD
Location: Bopal, Ahmedabad
Type: Full-time
About the Company
OMSGuru is an eCommerce operations platform that simplifies complex eCommerce operations by integrating Orders, Inventory, WMS, Payment & Return Reconciliation, P&L Analytics, and Automated Return Claims. It is trusted by 20,000+ sellers and manages a large volume of listings, warehouses, daily orders, and monthly GMV.
Job Summary
The Customer Support Specialist will interact daily with clients to provide support for queries related to the OMSGuru software.
Key Responsibilities
- Understand the OMGuru platform and its functioning thoroughly.
- Support existing clients via Chat, Phone, Email, and Tickets.
- Assist in onboarding new clients onto the system.
- Respond promptly and professionally to customer inquiries.
- Maintain updated knowledge of the organization's products, services, and customer service policies.
- Explain information clearly and simply, checking for customer understanding.
- Recommend new products or services, or suggest improvements by identifying relevant features and benefits.
- Assist clients by demonstrating the use of products and programs, and answering questions.
- Establish and maintain good rapport with customers using positive language and anticipating their needs.
Requirements & Tech Stack
- Excellent communication skills.
- Fluent in Hindi & English.
- Working knowledge of Microsoft Excel.
- Typing Speed of minimum 30 Words Per Minute.
- Outspoken personality.
Qualifications
- Any Graduate