Customer Support Specialist Intern

About the Role

The Customer Support Specialist internship at Petlufu is an on-site role based in Jaipur. This position offers hands-on experience in a creative, pet-loving environment where interns learn customer service best practices and contribute to a positive brand experience.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Provide order updates.
• Assist customers in selecting and customizing pet portraits.
• Troubleshoot basic technical issues related to orders and the website.
• Document customer feedback.
• Coordinate with the design and operations teams to resolve concerns promptly.
• Maintain high levels of customer satisfaction through timely, clear, and empathetic communication.

Requirements & Tech Stack

• Customer support and customer satisfaction skills, with a focus on clear, friendly, and solution-oriented communication.
• Interpersonal skills, including active listening, patience, and the ability to build rapport with diverse customers.
• Basic technical support capabilities, with comfort using online tools, e-commerce platforms, and troubleshooting common user issues.
• Analytical skills to track common customer issues, identify patterns, and suggest process improvements.
• Proficiency in spoken and written English.
• Ability to work on-site in Jaipur.
• Ability to manage multiple queries simultaneously and stay organized in a fast-paced environment.
• Genuine interest in pets and pet-focused products.
• Positive attitude and willingness to learn.

Knowledge of additional local languages is an advantage.

Prior experience in customer service, retail, or e-commerce is beneficial but not required.