Executive Services Specialist, Associate

About the Role

Morgan Stanley is a leading global financial services firm. Shareworks by Morgan Stanley is a division specializing in the management of equity-based (stock) incentive and share purchase savings plans. The Executive Financial Services (“EFS”) department supports transactions involving restricted or control stock, often for Rule 144 Affiliates and Corporate Insiders.

The Executive Services Specialist is the primary point of contact for Shareworks’ executive and C-Suite level customers, responsible for building and maintaining strong relationships. This role is located in US offices (Sandy, Utah; Purchase, NY; Alpharetta, GA, or Tempe, AZ) and reports to the Executive Services Team Lead.

Key Responsibilities

• Conduct inbound and outbound calls to executive-level participants of stock option and share purchase plans.
• Collaborate with executive teams of issuers on complex issues, including establishing 10b5-1 plans, 144 filings, share gifting, and money movement.
• Address customer needs and challenges in a timely and efficient manner.
• Utilize the proprietary online application, Shareworks™, and other online tools to respond to client inquiries.
• Respond to participant complaints, ensuring resolution or appropriate escalation.
• Achieve daily benchmarks for call volumes and accuracy of responses.
• Adhere to established processes to ensure privacy, compliance, and audit requirements.
• Share information appropriately with team members.

Requirements & Tech Stack

• Bachelor's degree
• Current SIE, Series 7, and Series 63 licenses
• Proficiency with Microsoft Office Suite
• Experience with Shareworks™ (proprietary online application)

Qualifications

• Demonstrated success in providing exceptional customer service via phone and email.
• Strong analytical, attention-to-detail, and problem-solving skills.
• Flexibility to support various shift times between Monday and Friday.
• Comfort in a fast-paced and evolving environment.
• Proven ability to triage and prioritize multiple tasks.
• Understanding of equity markets and trading is an asset, but not a requirement.