Associate II, BPS Operations Processing

About the Role

Process cardholder/merchant dispute transactions within Visa/MasterCard and federal rules and regulations.

Key Responsibilities

• Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations, and internal procedures that affect chargeback dispute processing.
• Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal, and state rules and regulations.
• Reviews, researches, and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants, and internal departments.
• Ensures compliance with federal and state regulations in resolving billing errors.
• Responds to telephone inquiries from cardholders, financial institutions, and merchants regarding disputes.
• Escalates issues when unable to resolve them in a reasonable amount of time, following up with coaching and mentoring.
• Handles/resolves non-posted items, retrieval projects, and authorization chargebacks.
• Meets job standards, such as quality standards and adherence to schedule.
• Performs other related duties as assigned.

Requirements & Tech Stack

• Knowledge of Visa/MasterCard operating rules and regulations and federal and state regulations.
• Knowledge of processes and procedures that affect credit, debit, and pre-paid debit dispute processing.
• Excellent customer service skills.
• Effective verbal and written communication skills.
• Computer navigation and operation skills.
• Detail-oriented with good organizational skills.
• Ability to manage multiple tasks.
• Ability to work both independently and in a team environment.
• Ability to maintain confidentiality.

Qualifications

• Educational Qualification: Any Graduation
• Mode of Study: Full Time/Distance Education
• Employment Mode: Full Time
• Job Location: Gurgaon, India