SEMI VOICE Process
Eazy Refund Consultancy Llp
Hyderabad(Madhapur)0–2 yrs4h agovia Naukri
About the Role
- Provide support to international customers via calls, emails, and chat.
- Handle queries and resolve issues.
- Ensure customer satisfaction.
- Work in night shifts.
Key Responsibilities
- Handle inbound/outbound calls, emails, and chats.
- Resolve customer queries efficiently.
- Update CRM with accurate customer information.
- Meet performance targets and maintain quality standards.
Requirements & Tech Stack
- 12 years of customer support experience (semi-voice preferred).
- Strong communication and problem-solving skills.
- Comfortable with night shifts and rotational weekends.
- Proficient in MS Office and CRM tools.
Qualifications
- 12 years of customer support experience (semi-voice preferred).