Guest service associate (F&B)

About the Role

The Guest Service Associate (F&B) is a full-time, on-site position based in Mumbai. This role involves welcoming guests to food and beverage venues, presenting menus, explaining offerings, and providing recommendations to ensure a smooth and enjoyable dining experience.

Key Responsibilities

• Welcome guests to food and beverage venues.
• Provide menus and explain offerings.
• Assist guests with recommendations.
• Take and manage orders.
• Coordinate with kitchen and bar teams.
• Handle billing and payments.
• Respond promptly to guest requests or concerns.
• Maintain service standards and hygiene protocols.
• Support reservation management for F&B outlets.
• Contribute to upselling and promotional activities.
• Collaborate with colleagues and supervisors for efficient operations and high-quality, guest-focused service.

Requirements & Tech Stack

• Experience with Reservations or table management systems for F&B outlets.
• Basic numerical and cash-handling skills.

Qualifications

• Strong guest-focused skills in Guest Services.
• Customer Service capabilities, including handling inquiries, resolving concerns, and maintaining a positive attitude.
• Effective Communication skills, both verbal and written.
• Prior experience in food and beverage service or hospitality operations is highly beneficial.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Professional appearance, reliability, and a willingness to learn.