Operations Team Lead, Quick commerce

About The Team

Amazon Quick Commerce in India focuses on ultra-fast delivery of daily essentials, enabling customers to receive orders within minutes through a network of local fulfillment hubs. It leverages advanced technology, real-time inventory management, and efficient logistics to ensure speed, accuracy, and convenience. This model enhances customer experience while creating a dynamic, high-paced work environment focused on operational excellence and innovation.

Key Responsibilities

• Oversee and coordinate daily inbound and outbound operations to ensure efficiency, accuracy, and timely execution.
• Manage a team, optimize workflows, and maintain high service and productivity standards across receiving, processing, and dispatch functions.
• Supervise inbound activities including receiving, inventory verification, and storage.
• Supervise outbound operations including order processing, packing, and shipping.
• Ensure compliance with company policies, safety standards, and quality requirements.
• Meet operational KPIs and deadlines.
• Train and mentor team members.
• Monitor performance.
• Resolve operational issues.
• Collaborate with cross-functional teams to improve processes and drive continuous improvement.

A Day in the Life

• Oversee daily inbound and outbound operations by managing team performance, assigning tasks, and ensuring timely and accurate processing of goods.
• Monitor KPIs, inventory, and workflows to maintain service levels, resolve issues, and ensure compliance with safety and operational standards.
• Drive team development and continuous improvement through training, reporting, and process optimization initiatives.

Requirements & Tech Stack

• Microsoft Office products and applications
• Excel

Qualifications

• 1+ years of experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Bachelor's degree.
• Fluency in speaking, writing, and reading English.