Operation Analyst, OCC-MOW, Emerging Talent Intern

About the Role

The Operations Control Center (OCC) – Maintenance of Way (MOW) is the central command hub that coordinates all track and infrastructure maintenance work across the MTA subway system. The team supports Superintendents and senior officials on the operations floor and manages incident response, equipment tracking, and daily maintenance coordination. This internship will support the OCC – MOW team with project management, data, automation, and digital tool work that improves daily operations.

Key Responsibilities

• Build, maintain, and organize SharePoint sites to ensure information is structured properly, workflows are clear, and sites are easy for employees to navigate.
• Use MTA internal systems to review and track system access requests and assist with providing appropriate system access to employees.
• Track and maintain MOW employee information and records, ensuring data is organized, and up to date.
• Document workflows and business procedures to create clear reference materials and improve process consistency.
• Support MOW personnel with data and reporting requests, helping streamline everyday tasks.
• Assist in creating Power Automate flows to automate repetitive and manual processes and improve operational efficiency.
• Assist with Monday.com and Microsoft 365 tools to organize, track, and report operational information.
• Identify opportunities for process improvement and automation by reviewing existing workflows and recommending more efficient ways to manage data and routine tasks.

Projects

• Review, reorganize, and improve existing SharePoint sites to create a more structured, user-friendly, and efficient platform for MOW personnel.
• Identify manual and repetitive procedures and develop Power Automate workflows to automate tasks and improve process efficiency.
• Create and document standardized operating procedures for key MOW processes to improve consistency and make training and knowledge transfer easier.

Requirements & Tech Stack

• Proficiency in Microsoft Office Suite is a must.
• Experience building SharePoint sites.
• Experience with Power Automate.
• Experience with Monday.com.
• Experience with Microsoft 365 tools.

Qualifications

• Matriculated in a graduate program in good standing with at least 2.8 GPA.
• Major(s) Preferred: Computer Science, or related field.
• Organizational skills.
• Analytical skills.
• Communication skills.
• Ability to work well under pressure.
• Ability to prioritize tasks effectively.
• Keen eye for detail.
• Ability to work independently.
• Active team player.
• Authorized to work in the United States.

All internship positions are onsite and require regular, in-person attendance at the designated work location with a minimum of 20 hours per week.

Hourly Rate: $21.00 (Graduate)

Students’ transcript must be submitted.