APPRENTICE EPIC WILLOW AMBULATORY/PHARMACY ANALYST

About the Role

OCHIN is a nonprofit leader in health care innovation, seeking to expand patient access, grow care teams, and improve the health of rural and underserved communities. We are hiring new positions to meet increasing demand.

Position Overview

The Apprentice Analyst will join a team supporting clinical solutions and practice management applications across the OCHIN collaborative, as well as other systems used by the EPIC Operations Team. This role focuses on configuration, technical troubleshooting, and solutions-discovery for OCHIN’s members.

Key Responsibilities

• Act as a first line of contact for OCHIN collaborative members to research and resolve issues within application modules, troubleshooting and resolving problems.
• Resolve problems by coordinating with application vendors or other technical support.
• Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations by completing Help Desk tickets, calls, and live chats.
• Triage incoming calls and communications to determine priority and the appropriate team for issue resolution.
• Provide support to the Electronic Health Record Support Analyst (EHRSA) of other organizations.
• Perform routine build and configuration in Epic and related products under the direction of a Sr. Revenue Cycle Analyst mentor.
• Discuss and provide workflow solutions, ensuring system understanding through hands-on training.
• Document build specifications, team processes, and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor.
• Other duties as assigned.

Requirements & Tech Stack

• Epic proficiency must be obtained within 60 days of employment.
• Epic proficiency is strongly preferred.
• Demonstrated specialized expertise in a defined application area is strongly preferred.
• Completion of an OCHIN workforce training program or similar experience (e.g., prior role within OCHIN, member site, or similar organization) is preferred.
• Experience working in retail pharmacy is preferred.
• Interest in data analysis, problem solving, and continuous learning.
• Basic understanding of healthcare operations and EHR systems.
• Strong analytical and problem-solving skills.
• Excellent communication, collaboration, and organizational skills.
• Strong computer literacy and willingness to learn new tools and systems.
• Strong attention to detail and ability to follow instructions.
• Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment.

Work Environment

• Constant interpersonal skills, teamwork, and customer service.
• Frequent creativity, mentoring, presentations/teaching.
• Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• Requires sitting for long periods, standing, walking, and using hands and arms.
• This position requires a virtual home-office environment, working remotely and requires employees to be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Work from home requirements: ability to work independently and efficiently from a home office, high-speed internet service, and a distraction-free workplace.
• No travel is required.

Compensation

• Salary: $49,939 or $59,927 (Non-Negotiable)