Customer Care Associate

Lyros Technologies Pvt Ltd-CMMI Level 3

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing accurate information and assistance.
• Handle customer complaints and resolve issues effectively, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other team members to improve customer service processes and enhance overall customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements & Tech Stack

• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using customer support software and tools.
• A positive attitude and a willingness to learn and grow within the company.