Project Coordinator

Company: IICRC

About the Role

As the Mitigation Project Coordinator, you will be the central point of contact for the mitigation department, connecting customers, field technicians, project managers, and insurance adjusters. Your role involves problem-solving, prioritizing tasks, and helping individuals recover from property damage.

Key Responsibilities

• Serve as the first point of contact for customers experiencing property damage.
• Answer calls with patience and empathy, gathering loss details, and setting up new jobs in the system.
• Explain the restoration process to customers and provide updates on their project status.
• Schedule and dispatch mitigation crews for various services.
• Manage daily and weekly schedules, adapting to emergency situations.
• Coordinate with technicians, project managers, and the reconstruction team.
• Track equipment placed on active jobs.
• Communicate professionally with insurance adjusters, TPAs, and agents.
• Confirm claim numbers, coverage, deductibles, and adjuster contact information.
• Submit job documentation, photos, moisture readings, and estimates for approval.
• Respond to adjuster requests accurately and promptly.
• Ensure job files are complete with all necessary documentation.
• Identify and address missing information before files move to estimating and billing.
• Write clear and professional emails to stakeholders.
• Support job closeout and collections processes.

Requirements & Tech Stack

• Strong communication skills (phone and written, including professional email).
• Excellent organization and ability to manage multiple jobs and deadlines.
• Sharp attention to detail.
• Solid computer skills (email, scheduling tools, Microsoft Office or Google Workspace).
• Comfort with technology and ability to learn new software and mobile apps quickly.
• Quick learner who takes initiative and remains steady when priorities shift.
• High school diploma or equivalent.

Nice-to-haves

• Experience in restoration, mitigation, construction, or insurance claims.
• Experience working with insurance adjusters, TPAs, or carrier programs.
• Familiarity with restoration software such as Xactimate, DASH, Encircle, CompanyCam, or DocuSketch.
• IICRC certification (WRT or similar).
• Bilingual in English and Spanish.

Qualifications

• A strong commitment to customer service and a calm, compassionate demeanor.
• A genuine desire to help people during difficult times.
• Ability to keep everything and everyone on track.
• Proactive in following through on commitments.
• A positive attitude, especially during high-pressure situations.

What We Offer

• Competitive salary: $20.00 - $30.00 per hour.
• Paid training and IICRC certification opportunities.
• Opportunity for advancement.
• Paid time off.
• Training & development.
• 401(k) matching.
• Bonus based on performance.
• Company parties.
• The backing of a national brand with a local, family feel.
• A supportive team environment.

Schedule

• Monday through Friday, 8:00 AM - 4:30 PM.
• Occasional after-hours or on-call support during storms and high-volume events.