Project Coordinator

About the Role

As our Mitigation Project Coordinator, you will be the central point of contact for our mitigation department, connecting customers, field technicians, project managers, and insurance adjusters. You will solve problems, juggle priorities, and help people get their lives back on track after property damage.

Key Responsibilities

• Be the first point of contact for customers experiencing water, fire, or other property damage.
• Gather loss details, set up new jobs in the system, and walk customers through the restoration process.
• Keep customers updated on their project's status.
• Schedule and dispatch mitigation crews for various job types.
• Manage daily and weekly calendars, and adjust schedules for emergencies.
• Coordinate with technicians, project managers, and the reconstruction team.
• Track equipment placed on active jobs.
• Communicate professionally with insurance adjusters, TPAs, and agents.
• Confirm claim numbers, coverage, deductibles, and adjuster contact information.
• Send job documentation, photos, moisture readings, and estimates for approval.
• Respond to adjuster requests promptly and accurately.
• Ensure job files are complete with photos, drying logs, work authorizations, and notes.
• Support job closeout and collections.

Requirements & Tech Stack

• Strong communication skills (phone and written, including professional email).
• Excellent organization and ability to manage multiple jobs and deadlines.
• Sharp attention to detail.
• Solid computer skills, including email, scheduling tools, and Microsoft Office or Google Workspace.
• Comfort with technology and ability to learn new software and mobile apps quickly.
• A quick learner who takes initiative and remains steady when priorities shift.
• High school diploma or equivalent.

Qualifications (Nice-to-Haves)

• Experience in restoration, mitigation, construction, or insurance claims.
• Experience working with insurance adjusters, TPAs, or carrier programs.
• Familiarity with restoration software such as Xactimate, DASH, Encircle, CompanyCam, or DocuSketch.
• IICRC certification (WRT or similar).
• Bilingual in English and Spanish.

What We Offer

• Competitive salary: $20.00 - $30.00 per hour.
• Paid training and IICRC certification opportunities.
• Opportunity for advancement.
• Paid time off.
• Training & development.
• 401(k) matching.
• Bonus based on performance.
• Company parties.
• A clear path to grow.
• The backing of a national brand with a local, family feel.
• A team that works hard, has each other's backs, and has fun doing it.

Schedule

• Monday through Friday, 8am - 4:30pm.
• Occasional after-hours or on-call support during storms and high-volume events.