Junior Infrastructure Analyst

About the Role

Beontag is seeking a Junior Infrastructure Analyst to provide on-site IT support at their manufacturing facility in Dayton, Ohio. This role ensures the availability and proper operation of local IT infrastructure, including end-user devices, network connectivity, VMware environments, and Fortinet firewall solutions. The ideal candidate is service-oriented, proactive, and comfortable working in a fast-paced industrial environment, collaborating with users, vendors, and other IT teams. This position requires on-site presence and may involve travel.

Key Responsibilities

• Provide on-site technical support to factory users, troubleshooting hardware, software, printers, mobile devices, and peripherals.
• Install, configure, maintain, and replace desktops, laptops, and other IT equipment.
• Diagnose and resolve local network connectivity issues involving LAN, Wi-Fi, switches, cabling, and access points.
• Monitor local IT infrastructure and escalate incidents as needed.
• Support VMware virtual environments, including basic virtual machine monitoring, troubleshooting, and administration.
• Assist with the operation and monitoring of Fortinet firewalls, VPN connections, and network security policies.
• Manage user accounts, permissions, and access according to company procedures.
• Document incidents, solutions, infrastructure changes, and technical procedures.
• Maintain an updated inventory of IT assets, software licenses, and equipment.
• Support IT infrastructure activities, upgrades, deployments, and preventive maintenance.
• Coordinate with external vendors and regional or global IT teams.
• Follow cybersecurity, data protection, health, and safety policies.
• Provide timely support for business-critical manufacturing operations and minimize service disruptions.
• Travel to other manufacturing sites as needed for technical support and infrastructure projects.

Requirements & Tech Stack

• Basic knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and network troubleshooting.
• Basic knowledge of VMware virtualization technologies.
• Familiarity with Fortinet firewalls and FortiGate solutions.
• Knowledge of Microsoft Windows, Microsoft 365, Active Directory, and standard enterprise applications.
• Basic understanding of IT security practices, VPNs, access control, and endpoint protection.
• Intermediate English skills.

Qualifications

• Bachelor’s degree, technical degree, or ongoing education in Information Technology, Computer Science, Network Administration, or a related field; or equivalent work experience.
• Previous experience in IT support, help desk, desktop support, or infrastructure support is preferred.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to prioritize tasks and work effectively in a manufacturing environment.
• Ability to document technical information clearly and accurately.
• Availability to work on-site and provide occasional support outside regular business hours, when required.