Call Center Agent
MAP
North Richland Hills, TXFresher1h agovia LinkedIn
Posted 13 Nov 2026, 14:37 ET
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- SalesWindows
- Nice to have
- Customer service
- Work
- On-site in North Richland Hills
- Pay
- Not stated by the employer.
- Skill demand
- Customer service95%Sales25%Windows2%of 142 similar entry-level jobs posted in the US this week
- Listed
- Nov 13, 2026 · still open
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About the Role
MAP Communications is hiring Full-Time Call Center Agents for their North Richland Hills, TX location. This is an in-office position paying $17 per hour. The company provides professional virtual receptionist, live answering, and customer communication services.
Key Responsibilities
- Inbound Call Handling: Field incoming calls with a warm, positive, empathetic, and supportive tone.
- Information Capture and Routing: Accurately document caller details, relay urgent messages, and transfer calls.
- Software Navigation: Utilize internal call-management software to address caller inquiries.
- Quality and Performance: Meet and exceed key performance indicators, schedule adherence, and quality assurance metrics.
- Team Collaboration: Communicate effectively with peers, team leaders, and management.
Requirements & Tech Stack
- 100% Inbound Calls: No sales, telemarketing, or cold calls.
- Exceptional Communication Skills: Outstanding phone etiquette, warm professional manner, strong command of standard written and spoken English (including accurate spelling and grammar).
- Client-First Mindset: Warm, professional tone conveying empathy, active listening, and genuine care.
- Technical Aptitude: Basic computer literacy, comfortable with Microsoft Windows environment and basic office applications.
- Typing Speed: Ability to type at least 35+ words per minute.
- Strong Work Ethic: High reliability, strong attention to detail, punctual attendance.
- Schedule Flexibility: Willingness to work one weekend day per week (Saturday or Sunday) and assigned holidays.
- Minimum Education: High School Diploma or GED.
- Minimum Age: 18 years of age.
Qualifications
- No Experience Necessary: Previous experience is not required.
- Preferred (but not required):
- 6 months call center, customer service, or retail experience.
- Bilingual (English/Spanish) fluency.
- Some college or a post-secondary degree.
Benefits and Perks
- Paid Training and ongoing support.
- Paid Time Off (PTO).
- 401(k) plan with company matching contributions.
- Employee Stock Ownership Plan (ESOP).
- Comprehensive Healthcare: Medical, Dental, and Vision coverage.
- Life and Legal Insurance.
Note: Waiting periods may apply for certain benefits.