Junior Voice Communications Engineer

About the Role

This position will assist with the installation, configuration, maintenance, refresh, and basic troubleshooting of campus voice communications systems, VoIP infrastructure, and related telecommunications hardware and software.

Key Responsibilities

• Assists with maintaining enterprise voice systems, PBX/VoIP architectures, and user endpoints, extensions, and voicemail under the guidance of senior engineers.
• Responds to routine service tickets, isolates minor network or telephony connectivity issues, and implements standard fixes.
• Communicates directly with users through phone, email, ticketing systems, and MS Teams, including proactive follow-up during troubleshooting.
• Assists with moves, adds, changes, and deletions (MACD) of telephone extensions, voicemail accounts, and communication features for faculty and staff.
• Works with other groups within Network Engineering and Telecommunications to support the day-to-day operations of the voice environment.
• Maintains accurate network diagrams, configuration logs, system configurations, and operational documentation for voice infrastructure up to date.

Requirements & Tech Stack

• Bachelor's degree in a computer-related field; OR four (4) years of experience in a computer-related field; OR an equivalent combination of relevant education and/or experience.
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, routing, switching, VPNs, or firewalls.
• Experience supporting voice technologies such as VoIP, SIP, RTP, PBX, PSTN, DID, or related telecommunications services.
• Strong troubleshooting, analytical, and critical thinking skills with the ability to independently solve technical issues.

Work Schedule

• 8:30 AM - 5:00 PM

Other Information

• Ability to travel to FIU locations and/or FIU campuses.
• Driver's License Check
• Expanded Background Check