Technical Solution Engineer
Ericsson
Gurgaon, Haryana, India5h agovia LinkedIn
About the Role
The Support Engineer is responsible for handling problems that have been reported by Customers or other Ericsson support organizations.
Key Responsibilities
- Configuration CSR Handling
- Fault analysis
- E2E troubleshooting
- Handling of HLR, MSS, or IMS / UDM CSR Handling (Fault Analysis, Troubleshooting)
- Emergency handling & Corrective maintenance in the network
- Software updates, Upgrades
- New Features Implementation
Requirements & Tech Stack
- Customer Issue handling
- Emergency handling
- Software Update Management (SUM) handling
- Knowledge Management
- Remote Service Gateway (RSG)