Front Office Specialist

About the Role

The Front Office Specialist is a full-time, on-site role based in Mumbai, responsible for managing the reception area and ensuring a professional first point of contact for visitors and clients.

Key Responsibilities

• Greeting and directing visitors.
• Answering and routing phone calls.
• Handling inquiries.
• Managing appointment scheduling and meeting room bookings.
• Maintaining a tidy and organized front office.
• Coordinating with internal teams for workspace and room allocations.
• Supporting basic administrative tasks such as handling mail, courier services, and visitor logs.
• Helping create a welcoming environment.
• Providing effective customer service.
• Upholding the company’s standards of professionalism.

Requirements & Tech Stack

• Customer service and receptionist duties skills.
• Professional phone etiquette and appointment scheduling skills.
• Clear and courteous communication skills.
• Basic computer literacy and familiarity with office software (e.g., email, calendars, spreadsheets).
• Strong organizational skills and attention to detail.
• Ability to work on-site in Mumbai.
• Ability to maintain a professional appearance.
• Ability to adapt to a fast-paced, service-oriented environment.

Qualifications

• Previous experience in a front office, receptionist, or customer-facing role is preferred.
• Experience in business centers or coworking spaces is an advantage.
• A high school diploma or equivalent is required.
• Additional training in office administration or hospitality is beneficial.