Associate

About the Role

Acuity Analytics is seeking a dedicated and detail-oriented professional to join our team, focusing on reconciliation processes for our buy-side client. The role ensures that all reconciliation breaks are accurately categorized, routed to the appropriate teams for investigation, and resolved within defined SLAs, providing proactive escalation and KPI reporting.

Key Responsibilities

• Perform reconciliation activities focused on breaks identification and follow-up across assigned accounts and products.
• Review reconciliation output to identify the nature of breaks (e.g., corporate actions, bank charges, timing differences, data issues) and capture clear break comments.
• Assign breaks to the relevant internal / external teams for detailed investigation in line with the defined operating model and workflow tools.
• Track, monitor, and follow up on open breaks to ensure resolution within agreed SLAs, highlighting any potential SLA breaches in advance.
• Escalate to the client team where breaks cannot be explained, are complex in nature, or are aging without a clear resolution path, providing supporting details and impact assessment.
• Maintain accurate and up-to-date records of all breaks, actions taken, ownership, and status, in the designated reconciliation / case management systems.
• Prepare and deliver regular KPI and MI reports (e.g., open breaks, aging, root-cause trends, SLA adherence) to keep the GIC team apprised of reconciliation health.
• Liaise with upstream and downstream teams (operations, corporate actions, payments, finance, technology, etc.) to support timely closure of breaks and drive better data quality.
• Adhere to standard operating procedures, control checks, and documentation requirements to ensure audit-ready reconciliation processes.
• Contribute to process improvement by highlighting recurring break patterns, control gaps, and opportunities for automation or rule enhancements at the Level 1 stage.

Working Hours

• Willing to work from 6:00 am IST to 3:00 pm IST.
• Ready to work from the office on all 5 days for the entire day, with no exceptions.

Requirements & Tech Stack

• Reconciliation exception management.
• Breaks identification, allocation, and timely follow-up.
• SLA management and reporting.
• KPI and MI reporting.
• Operating model and workflow tools.
• Case management systems.
• Experience in Aladdin, Charles River, and DTCC alert is preferred.