Desktop Support
Envision
Mumbai, Maharashtra, India1h agovia LinkedIn
About the Role
Envision Overseas Education Consultants LLP is seeking a proactive and technically skilled IT Executive to manage day-to-day IT operations and provide technical support. The ideal candidate will possess strong troubleshooting skills, basic networking knowledge, and ensure smooth IT infrastructure functioning with timely support.
Key Responsibilities
- Provide first-level and second-level technical support to employees (remote and onsite).
- Install, configure, and troubleshoot Windows 10/11 and Ubuntu/Linux operating systems.
- Diagnose and resolve issues with desktops, laptops, printers, scanners, and other peripherals.
- Install, configure, and maintain software applications, drivers, and system updates.
- Create and manage user accounts, email accounts, and access permissions.
- Configure and troubleshoot Outlook, Thunderbird, Microsoft 365, and webmail issues.
- Provide support for VPNs, Remote Desktop, AnyDesk, TeamViewer, RustDesk, and video conferencing tools.
- Perform system upgrades, operating system installations, software updates, and security patch management.
- Monitor and troubleshoot LAN, Wi-Fi, internet connectivity, TCP/IP, DNS, DHCP, and VPN-related issues.
- Configure and maintain network printers and shared resources.
- Perform regular data backup and recovery activities.
- Maintain IT asset inventory, documentation, SOPs, and issue logs.
- Coordinate with hardware vendors for repairs, warranty claims, and AMC support.
- Install and configure new desktops, laptops, and office IT equipment.
- Provide technical support to branch offices and remote users.
- Ensure compliance with company IT security policies.
- Assist in IT infrastructure improvements and technology implementation projects.