HRO on 14 November 26

About the Role

The Process Specialist is responsible for accurately processing and managing employee life cycle transactions using SAP SuccessFactors (Employee Central) as the system of records. The role ensures data integrity, SLA adherence, compliance, and high-quality HR service delivery across assigned geographies. This position will report directly to the Team Lead.

Key Responsibilities

• SAP SuccessFactors Operations
• Execute end-to-end employee life cycle transactions in SAP SuccessFactors, including:
• Hire, Rehire, Transfers, International Transfers
• Position creation and position mapping
• Job and employee data changes
• Terminations and retirements
• Process changes in employee status such as:
• Reclassification
• Active to inactive movements
• Full time to part time (and vice versa)
• Handle leave and attendance related transactions in line with defined processes.
• HR Service Delivery & Case Management
• Resolve HR cases via ServiceNow, ensuring timely, high-quality support.
• Maintain professional communication with HR stakeholders and employees.
• Compliance, Controls & Reporting
• Support pre-payroll, audits, and control documentation.
• Generate and validate SAP SuccessFactors reports, ensuring data accuracy and compliance.
• Process Excellence & SLA Management
• Deliver transactions as per defined SLAs (quality & timeliness).
• Drive accuracy, efficiency, and continuous improvement in high-volume operations.

Requirements & Tech Stack

• Mandatory hands-on experience as an SAP SuccessFactors (Employee Central) user.
• Proficiency in MS Office tools, especially MS Excel and Outlook.

Qualifications

• Graduate / Post Graduate in any discipline.
• 2-5 years of hands-on experience in HR Operations, with strong exposure to Hire to Retire processes.
• Strong understanding of employee data management and HR transactional processes.
• Excellent English communication skills with strong customer focus and sense of urgency.
• Experience working in SLA-driven, shared services or global delivery environments.

Preferred / Good to Have:

• Experience working on HR operations across USA, AF MENA, and LATAM regions.
• Exposure to ServiceNow or similar HR ticketing tools.

Behavioral & Competency Requirements:

• Strong attention to detail and data accuracy.
• Results-oriented and deadline-driven with the ability to prioritize multiple tasks.
• Ability to work independently as well as collaboratively in a team environment.
• High commitment to quality, compliance, and customer satisfaction.

Walk-in Drive Details

• Date: 14th November 2026
• Time: 10 AM to 12:30 PM
• Venue: Infosys Limited, No. 40/P-41/P, Building: 68, Gate: 1, Electronic City Phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.
• Landmark: In between Sunik Industries and Tejas Networks.
• Note: There will be a domain test conducted. All candidates are instructed to bring a simple calculator. All candidates should attend the given assessment.

Registration Steps

• Login or register to Infosys BPM Career Portal through your personal email-id.
• Apply to the jobs on the site.
• A Candidate ID will be created.
• Login through Candidate ID.