Medical Office Rep

Key Responsibilities

• Greet and provide excellent customer service to patients, physicians, and visitors.
• Serve as the primary phone contact for incoming calls, communicating and distributing messages effectively.
• Collect and update patient demographics and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule appointments utilizing an electronic practice management system.
• Perform other clerical duties to support daily clinic operations and quality patient care.
• Consistently demonstrate customer service expectations.
• Make eye contact and smile.
• Demonstrate active listening with a positive, can-do attitude.
• Be respectful, concerned, and show empathy.
• Use scripted greetings and closings for all interactions.

Requirements & Tech Stack

• High School diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and proficiency with computer equipment and software.
• Experience with other standard office equipment.
• Familiarity with an electronic practice management system (preferred).
• Experience with multi-line phones/ACD phones (preferred).
• Medical terminology (preferred).

Qualifications

• Six (6) months of experience in an outpatient setting as a Medical Office Receptionist (preferred).
• OR an equivalent amount of experience in a high-volume customer service role in another industry/environment.
• OR six (6) months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.