Service Support Associate, CWM Coordination

About the Role

The Service Support Associate, Talent Acquisition role at Deloitte is for a detail-oriented, responsive, and organized individual who enjoys creating innovative solutions. This role supports the Contingent Workforce Management team, focusing on operational and cost-effectiveness, increased accuracy, efficiency, compliance adherence, and delivering greater value through aligned solutions to business strategies.

Key Responsibilities

• Independently manage end-to-end interview coordination, CRM activities, and contractor logistics, including contractor onboardings, extensions, and separations.
• Work with hiring managers to minimize disruptions to the candidate's experience and respond swiftly to support business performance.
• Effectively communicate with vendors, candidates, and internal team members while maintaining confidentiality.
• Establish strong working relationships with various stakeholders: hiring managers, recruiters, vendors, and candidates.
• Coordinate several areas of the recruiting process, including scheduling phone and Skype interviews.
• Ensure adherence to compliance, critical metrics, and scheduling requests within defined SLAs.
• Maintain a critical eye for the tools and resources necessary for the smooth running of the business.
• Manage requisitions for onboarding, separations, and extensions, including Fieldglass updates for contractors.

Requirements & Tech Stack

• Hands-on experience in calendar management, interview coordination, and scheduling.
• Proficient with MS Office, specifically MS Excel (e.g., pivot tables, charting, VLOOKUP, intermediate formulas) and MS PowerPoint.

Qualifications

• Graduate degree, preferably MBA - HR.
• 1 to 3 years of work experience in CRM activities, including interview coordination, vendor/candidate communication, and customer queries.
• Excellent verbal and written communication skills; ability to interact at all levels; good listener.