Business Control Unit Associate

About the Role

The Lending Business Control Unit (BCU) is responsible for supporting a centralized first-line risk management framework across the PBNA Lending businesses. This role supports the execution of consolidated risk and governance initiatives across lending products, including enterprise and regulatory initiatives, risk governance programs, issue management, procedures governance, risk assessments, reporting, and other first-line risk management activities. The Associate will report to the MSPBNA Lending Business Control Unit, Executive Director, and will be based in Purchase or New York City.

Key Responsibilities

Reporting and Administrative Responsibilities

• Support the development, maintenance, and enhancement of consolidated reporting for management, committees, and governance forums, including ad hoc reporting.
• Prepare consolidated reporting on Issues, Incidents, metrics, and risk management activities for the SBL business or across the Lending businesses.
• Support the development, review, and maintenance of procedures for SBL or across Lending businesses.
• Prepare PowerPoint presentations and other materials for ad hoc status reporting and monthly risk meetings.
• Produce Excel reporting, perform data analysis, and support ongoing monitoring activities.
• Manage recurring Lending BCU team meetings, driving content, awareness, and key deliverables.

Risk Oversight Responsibilities

• Perform tasks associated with Non-Financial Risk Assessment (NFRA), including the maintenance of a Risks and Controls inventory for SBL or across the Lending business.
• Ongoing assessment for consistency of risk and control profiles across Lending business units.
• Documenting risks, impacts, and mitigating controls within the Bank’s Risk Management systems for Lending Business processes.
• Supporting business partners in the execution of the NFRA.
• Support in responding to requests and remediation of findings/observations related to control testing.
• Oversight of Lending BCU owned controls and maintenance of documentation evidence.
• Support and assist the Lending BCU teams and management for:
• Identification and execution of risk management standards and best practices.
• Issue and incident identification, documentation, and closure for assurance of effective remediation related to control breaks, including tracking progress and status reporting.
• Support operational risk management activities across Lending businesses, including risk identification, assessment, monitoring, reporting, and review of business risk assessments.
• Business Continuity Management activities for SBL or across the Lending businesses.
• Support governance and oversight activities related to centralized quality review processes.
• Creation, maintenance, and monthly reporting of metrics, including analysis and escalation of metrics performance against thresholds and development of new metrics.
• Support coordination of internal audits, regulatory examinations, and related remediation activities.
• Support New product and business change initiatives through identification of risks and controls.
• Support tasks associated with ensuring Lending businesses comply with laws, rules, and regulations.

Cross-Product Risk & Governance Responsibilities

• Support cross-product risk and governance initiatives across the PBNA Lending businesses, including Tailored Lending, Securities Based Lending, Morgan Stanley Home Loans, Private Share Lending, and International Lending.
• Create and maintain business process flows and related process documentation to support cross-product risk management, governance, and strategic initiatives.
• Support initiatives designed to promote consistent risk management practices, governance standards, and control execution across Lending businesses.
• Assist with centralized governance, reporting, and implementation of key requirements established under the U.S. Banks Risk Governance Framework.

Requirements & Tech Stack

• Microsoft Office products (including PowerPoint, Excel)
• Governance, Risk and Controls (GRC) systems (ability to learn)

Qualifications

• 2-5 years of professional experience in the financial services industry; preferably in product management, process management, operational risk management, or internal audit.
• Experience with lending is a plus.
• Experience in Risk Management or Business Process Management or a related discipline.
• Ability to learn and execute NFRA, or similar operational risk management framework.
• Experience in creating process flows, evaluating processes to identify risks, designing and evaluating mitigating controls.
• College degree required.
• Strong organizational and project management skills with the ability to manage multiple deliverables in a fast-paced environment while maintaining strong attention to detail.
• Strong analytical and problem-solving skills with the ability to synthesize information, identify trends, and support risk-based decision making.
• Excellent written and verbal communication skills, including the ability to clearly articulate key messages and prepare materials for management and governance forums.
• Strong PowerPoint and presentation development skills, including the ability to create executive-ready reporting and governance materials.
• Ability to work independently and as part of a team under tight deadlines.
• Ability to work in a matrixed organization, leveraging resources across the organization to complete deliverables.