Product Operations Associate

About the Role

You’ll sit at the intersection of Product, Engineering, and Operations, ensuring what we build ships well, works on the ground, and drives business impact.

Key Responsibilities

• Measure product impact through data
• Define success metrics before each launch, such as conversion, order frequency, delivery time, cancellations, and ratings.
• Build dashboards to track adoption and health after go-live, run pre/post and A/B analyses, and write concise readouts with clear recommendations to scale, iterate, or roll back.
• Program-manage product launches
• Own launch plans from start to finish, including timelines, owners, dependencies, readiness checklists, and go/no-go calls.
• Coordinate across Product, Tech, Operations, Rider Operations, and Support, while tracking product-related issues and enhancements during scale-up.
• Run product testing
• Plan and run UATs, pilots, and on-ground tests with Operations teams before a full rollout.
• Write test cases based on real customer, rider, and kitchen scenarios, log bugs, and follow up with Engineering until they are resolved.
• Drive product solutioning and enhancements
• Turn data, field feedback, and support tickets into clear problem statements for Product Managers.
• Help draft requirements, user flows, and acceptance criteria, size opportunities using data, and set up interim operational fixes while long-term product solutions are being built.
• Close the loop after every launch
• Run post-launch reviews, track open issues through closure, and update SOPs and launch checklists so that each launch improves on the last.

Qualifications

• 0–2 years of experience in Product Operations, Product/Business Analytics, Program Management, Consulting, or Start-up Operations; strong freshers with relevant internships or projects are welcome.
• Working knowledge of SQL and strong Excel/Google Sheets skills, with the ability to independently work with and interpret data.
• Strong structured problem-solving and RCA skills, with the ability to identify root causes and translate them into practical solutions.
• Strong execution and ownership, with the ability to manage multiple workstreams, coordinate across teams, and drive tasks to closure.
• Clear written and verbal communication, with the ability to work effectively across Product, Engineering, Operations, and leadership teams.
• Strong product curiosity and an interest in understanding how products are built, launched, and used by customers and operators.
• Comfortable working on the ground with kitchen teams, riders, and customers to understand real-world product challenges.