Client Success & Accounts Executive

Job Title: Client Success & Accounts Executive

Company: Rejola IT Services Pvt Ltd

Location: Valasaravakkam, Chennai

Work Mode: Full-time – Work from Office

Salary: ₹20,000 – ₹25,000 per month

About the Role

Rejola IT Services is looking for a proactive, responsible, and customer-oriented Client Success & Accounts Executive to manage customer relationships, payment collections, additional business requirements, and finance-related coordination. The candidate will work closely with customers, internal project teams, management, auditors, and the Company Secretary.

Key Responsibilities

• Customer Relationship Management
• Make regular customer satisfaction calls.
• Maintain professional communication with existing customers.
• Understand customer concerns and coordinate resolutions.
• Maintain customer relationships and identify additional business opportunities.
• Payment Follow-up & Collections
• Track customer invoices and outstanding payments.
• Follow up with customers through calls, emails, and WhatsApp.
• Ensure timely and accurate payment collections.
• Verify receipts, GST, and TDS deductions.
• Maintain updated payment records in internal software.
• Requirements & Quotations
• Understand additional requirements from existing customers.
• Coordinate with technical teams to understand requirements.
• Prepare quotations and follow up for customer approvals.
• Accounts & Compliance Coordination
• Maintain basic financial records and documentation.
• Assist with GST and TDS preparation and filing coordination.
• Coordinate with external auditors and Company Secretary.
• Track statutory compliance deadlines and documentation.

Qualifications

• Any graduate or postgraduate.
• Good spoken and written communication skills.
• Comfortable making customer calls and payment follow-ups.
• Basic knowledge of MS Excel and documentation.
• Basic understanding of accounting, GST, and TDS is preferred.
• Strong follow-up discipline and attention to detail.
• Responsible, organized, and willing to learn.
• Preferred: B.Com, BBA, M.Com, or finance-related qualifications.

What We Expect

We are looking for someone who takes ownership, communicates confidently, follows up consistently, and ensures that customer commitments and financial activities are completed on time.