Digital Content Associate, Music

About the Role

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. We offer experiences that serve all listeners with different tiers of service, from personalized music playlists to exclusive podcasts, concert livestreams, and artist merch. Join us for an opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

Key Responsibilities

• Perform quality checks on English digital content while listening to music and identify errors reported by various systems and customers based on SOPs.
• Work with headsets for quality checks on Music Tracks/Albums.
• Continuously adapt to business priorities, learn the features of multiple tools and systems used by the team.
• Follow SOP, identify and report errors in the content.
• Be aware of basic operations metrics such as productivity, quality (defect percentage), and delivery/latency SLA; adhere to business expectations.
• Be measured on compliance to metrics, SLA requirements, QA guidelines, Team goals, and ability to ideate and drive process improvements.
• Pay close attention to minute details.
• Possess good communication & writing skills and a professional demeanor.
• Proactively raise issues/alarms to the manager or stakeholders that may impact core deliverables or operations.

Requirements & Tech Stack

• Knowledge of Basic MS Office products and applications.
• Good English language proficiency: verbal, writing, reading, and comprehension.
• Familiarity with Amazon Music and its competitors.
• Knowledge of Excel at an advanced level.
• Good at data analysis and troubleshooting issues related to content editing.

Qualifications

• Bachelor's degree.