Client Operations

Senior Associate Client Operations

Key Responsibilities

• Manage daily operations impacting client services and satisfaction.
• Provide client support.
• Ensure seamless delivery of products and services.
• Address issues that may arise.
• Continuously improve processes for efficiency and client outcomes.
• Production Oversight:
• Monitor and resolve production issues.
• Curate the Asset Master data warehouse.
• Collaborate with counterparties, data vendors, and administrators.
• Continuously improve documentation for production processes and procedures.
• Client Liaison:
• Engage regularly with clients for onboarding, data requests, and report generation.
• Support clients and partners in resolving technical or process-related queries.

Requirements & Tech Stack

• Good understanding of Fund Compliance, Regulatory Reporting, or Investment Risk, Fund Onboarding, Risk Reporting.
• Basic understanding of various asset classes: F&O, Fwds, OTCs, Swaps, Structured products.
• Desirable experience with Bloomberg and/or other market data platforms.
• Desirable previous exposure to Client Service roles.
• Strong written and verbal communication skills.
• Dedication to teamwork and delivering timely results.
• Flexibility to work in shifts if required.
• Team player.
• A positive and responsible work ethic.