BARISTA

About the Role

The Barista is a Front of House team member responsible for superior customer satisfaction through drink accuracy, efficiency, and upholding company core values. The role requires a commitment to delivering excellent drinks and service in a clean, friendly, and safe environment, acting as a role model for company culture. The Barista reports to the Shift Leader [SL] and General Manager [GM] and is accountable for executing provided policies, procedures, and direction. Successful completion of General Team Member Training Certification and Barista Training Certification is required. Fluency in English for communication with customers, vendors, and leadership is necessary, along with maintaining professional dress, speech, and behavior.

Key Responsibilities

• Provide superior customer service through fast, efficient, accurate, and proper drink production to company standards.
• Continuously test drink products for taste, appearance, and consistency to align with company drink standards.
• Clean and maintain the barista station regularly, including timely maintenance of machines and equipment.
• Possess superior knowledge of the entire drink menu, ingredients, modifications, allergens, and upcharge costs.
• Educate and inform customers about differences among coffee beans, coffee drinks, and other menu items.
• Support the Front of House team by professionally and enthusiastically greeting customers, guiding them through the menu, and processing orders efficiently with a positive attitude aligned with company core values.
• Complete position Primary and Secondary Responsibilities as well as Daily Duties at a superior level.
• Maintain a calm demeanor during high volume periods or unusual events to keep the store operating to standard and set positive examples for the team.
• Field inside, drive-thru, and phone orders.
• Operate a Point of Sale system [POS].
• Perform work of other team members as needed.
• Adhere to proper cash handling procedures at all times.
• Address customer complaints and report to the SL and/or GM.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude and professional conduct and appearance at all times.
• Utilize, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance; scheduled hours range from Sunday – Saturday, 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• Ability to fluently speak and write in English
• Successful completion of General Team Member Training Certification
• Successful completion of Barista Training Certification
• Availability to work on weekends
• Reliable transportation
• Basic math and computer skills
• Ability to learn and maintain knowledge of company’s products and procedures
• POS system (experience is a plus, not required)
• Aloha POS (proficiency is a plus, not required)

Qualifications

• Prefer prior customer service experience.
• Prefer prior Barista experience (not required).
• Must be dependable, honest, trustworthy, and possess integrity.
• Must have a positive attitude and great personal drive.
• Must be courteous and enthusiastic.
• Must demonstrate willingness and ability to learn in a fast-paced sales environment.
• Exceptional communication skills.
• Exceptional guest services skills.
• Prefer ability to handle multiple projects simultaneously and efficiently.

Physical Demands

• Lifting + Carrying:
• 1-10 lbs: Continuously (Drink items, paper goods, office items, buss tubs)
• 11-20 lbs: Frequently (Water dispenser, small tea jugs, air pots)
• 21-35 lbs: Occasionally (Trash/Recycle)
• 36-50 lbs: Frequently (Tea jugs)
• 51-75 lbs: Never
• Movement:
• Standing: Continuously
• Walking: Frequently
• Bending: Continuously
• Squatting: Frequently
• Kneeling: Rarely
• Reaching: Frequently
• Grasping: Frequently
• Sitting: Never
• Crawling: Never
• Climbing: Never