Pricing Specialist

About This Role

As a Pricing Specialist, you will manage customer pricing requests and support the conversion of customer requirements into accurate, timely quotations and orders. You will communicate with customers and internal stakeholders, maintain pricing information, evaluate wholesale business requests, coordinate order progress and help deliver a reliable customer experience. For roles supporting the Germany market, written and spoken German is required in addition to English.

Key Responsibilities

• Prepare and submit accurate customer quotations, with a strong focus on right-first-time quality and agreed turnaround times.
• Manage customer pricing requests, pricing inventories and order-conversion discussions from initial request through closure.
• Evaluate wholesale-provider requests and coordinate with account management, delivery, billing, feasibility, supplier and customer teams.
• Track customer orders and ensure stakeholders receive clear, timely updates on progress, risks, dependencies and issues.
• Resolve customer pricing and order-related issues within agreed service levels, escalating when support is required.
• Set accurate customer expectations in line with contractual commitments, key performance indicators and service-level agreements.
• Support network-design coordination to help ensure customer connectivity requirements are understood and delivered as agreed.
• Identify opportunities to simplify processes, improve efficiency and strengthen the quality of customer and stakeholder communications.

Qualifications

• Customer-focused and comfortable communicating with customers, partners and colleagues across different teams.
• Ability to manage multiple pricing requests and orders while maintaining accuracy, ownership and attention to deadlines.
• Clear communication in written and spoken English.
• German-language capability is required for positions supporting the Germany team.
• Ability to work well with account management, delivery, billing, feasibility, suppliers and other operational stakeholders.
• Sound judgment to balance customer expectations, contractual commitments and Vodafone’s commercial interests.
• Proactive, collaborative, and confident working under pressure as part of a team.

Skills You Will Learn

• Telecom pricing
• Quotation management
• Order-to-cash operations
• Customer communication
• Stakeholder coordination
• Commercial awareness
• Continuous process improvement