GHL & Salesforce Support Associate

About Ravan.ai

Ravan.ai builds real-time multilingual AI voice agents and sales automation systems that help businesses engage leads, automate conversations, and convert website traffic into qualified appointments 24/7.

About the Role

As a GHL & Salesforce Support Associate, you will work hands-on with GoHighLevel (GHL) and Salesforce to manage CRM workflows, support client onboarding, troubleshoot issues, maintain accurate data, and ensure smooth day-to-day operations. This is an on-site role in New Delhi for candidates who already have practical experience with both platforms and are available to join immediately.

Key Responsibilities

• Work daily with GoHighLevel (GHL) and Salesforce.
• Handle client onboarding and day-to-day CRM support.
• Respond to client queries and resolve CRM-related issues.
• Create and manage pipelines, workflows, automations, forms, and customer journeys.
• Configure and maintain client CRM setups.
• Test and troubleshoot workflows, forms, automations, and CRM processes.
• Maintain clean, accurate, and organized CRM data.
• Coordinate with internal teams to resolve technical and operational issues.
• Support client retention and basic sales follow-ups when required.
• Document client setups, processes, and troubleshooting steps.

Requirements & Tech Stack

• GoHighLevel (GHL)
• Salesforce
• CRM workflows
• Automation

Qualifications

• 6 months to a maximum of 2 years of professional experience.
• Hands-on experience with GoHighLevel (GHL).
• Hands-on experience with Salesforce.
• Good understanding of CRM workflows and automation.
• Strong communication and client-support skills.
• Good problem-solving and troubleshooting abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and client requirements.
• Willingness to work on-site in New Delhi.
• Immediate availability to join.
• Hands-on experience with both GHL and Salesforce is mandatory.
• Candidates with experience in only one of these platforms will not be considered.
• Candidates with more than 2 years of professional experience must not apply.
• Candidates with less than 6 months of professional experience will not be considered.

Good to Have

• Experience with sales and marketing automation.
• Understanding of CRM integrations.
• Experience with lead management and appointment workflows.
• Basic understanding of APIs and webhooks.
• Experience working in AI, SaaS, or startup environments.