Executive Assistant, Administrative Support Services

About the Role

Kroll is seeking an Executive Assistant to provide senior-level support to managers, act as a subject matter expert for administrative tasks, and train a remote team. This role requires first-level support and issue resolution for managers and remote teams. The ideal candidate will be well-organized, possess excellent time management skills, and be proactive.

Work timings: 6:30 pm IST to 3 am IST.

Key Responsibilities

• Serve as the single point of contact and escalation for administrative services for assigned service lines and/or locations.
• Support the Executive Committee/Leadership (CXO level) with a focus on specific services.
• Develop expertise within specific service business lines to extend support to senior leadership.
• Manage the request queue for the service line/location with the remote team.
• Utilize assigned assistants to process administrative requests/tasks within their scope, ensuring smooth office operations.
• Provide constructive feedback and training support to other assistants assigned to the business.
• Manage and prioritize information flow (calls, contacts, emails) in a timely and accurate manner.
• Support the organization of marketing events, webinars, and internal team social events.
• Handle full planning and organization of client events.
• Manage all incoming and outgoing post.
• Maintain the Client Relationship Management (CRM) database.
• Support client needs, including billing, document management, engagement acceptance, and set-up.
• Organize travel and produce travel itineraries.
• Provide full secretarial and EA support to the Managing Directors and wider team.
• Manage diaries.
• Perform any other tasks necessary for the efficient running of the business.

Requirements & Tech Stack

• Advanced skills in Microsoft Word, Excel, and PowerPoint.

Qualifications

• Previous experience working with senior management and taking responsibility for projects.
• Experience in a similar field, such as financial services or accountancy.
• Fast thinking, proactive, and confident working unsupervised using initiative.
• Strong attention to detail and high levels of integrity.
• Clear, precise, and professional written and verbal communication skills.
• Ability to provide solutions to problems and resolve issues diplomatically.
• Capability to assist in creating new and better client education and reporting systems.
• Ability to analyze data, determine trends and applications, and report them clearly and correctly.
• Capability to respond to stress in a fast-paced environment.
• Ability to be self-motivated and productive working remotely.
• Strong interpersonal skills and ability to quickly develop working relationships.
• Affable and enthusiastic attitude towards teamwork.
• Ability to manage confidential, sensitive information.