Sales Floor Support & Stock

The Gallery at Westbury Plaza Rack

About the Role

Join Nordstrom Rack as a team member in a fast-paced, high-energy environment. You will be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers, ensuring a quick and easy customer experience while keeping the store clean and clutter-free. Flexibility is key, as you may work in different areas of the store to maintain cleanliness, support stockrooms, and help customers find great deals. Roles are available in Sales, Customer Service, Stock, and Fulfillment.

Key Responsibilities

• Sales and Customer Service:

• Ensure the sales floor stays "runway ready" through re-merchandising and straightening.

• Assist customers with a variety of transactions across different platforms (in-store, online, mobile) using a point-of-sale system.

• Handle various item sizes, including bulky and sometimes heavy items.

• Create a smooth fitting room experience by greeting customers, assisting them, and returning clothing to the sales floor.

• Maintain a clean and clutter-free customer experience by sorting and returning clothing.

• Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.

• Demonstrate expertise in all store technologies.

• Adhere to all operational, merchandise, and asset protection standards.

• Promote initiatives like the Nordstrom Rewards program.

• Stock Support and Fulfillment:

• Receive, unload freight, unpack, and deliver newly arrived merchandise.

• Fulfill customer orders in a timely manner, following quality standards.

• Prepare and ship customer orders, following quality, packing, and shipping standards.

• Utilize inventory management systems to scan, process, and research merchandise shipments.

• Assist in maintaining clean and organized selling floors and stockrooms.

• Provide general support to the store, including setting up special events, organizing backrooms, processing markdowns, and relocating store fixtures.

Requirements & Tech Stack

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.

Physical Requirements

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
• Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Pay Range

$18.80 - $19.60 Hourly