Pharmacy Technician Trainee, Edgewood Eagle

About the Role

As a Pharmacy Technician Trainee, you will be a key part of a collaborative team, contributing to a service-conscious pharmacy that consistently aims to develop strong relationships with patients. Your role is crucial in exceeding expectations, meeting needs, and providing safe, accurate, and efficient care to achieve the best patient, Team Member, and company outcomes.

Key Responsibilities

• Welcome patients with compassion and acknowledge them promptly at all pharmacy entry points.
• Model excellent patient care by respecting, engaging, and enthusiastically meeting or exceeding patient needs.
• Process orders in person and by phone.
• Direct patients to products and merchandise.
• Refer appropriate questions concerning prescriptions and over-the-counter medicine to the pharmacist.
• Maintain a neat and clean work environment to meet company and government requirements.
• Assist team members with tasks to ensure department efficiency.
• Use the pharmacy computer to complete necessary actions for efficiency and optimal patient care at drop-off, will call, drive-thru, phone, filling, and order receiving. This includes searching for patients and profiles, determining fill and pick-up dates, checking prescriptions sent to Central Fill, quoting cash prices, checking on-hand medication counts, and entering invoices.
• Assist the team with action plans to improve outcomes, utilizing knowledge of service and business metrics.
• Assist in the execution of company initiatives and programs.
• Complete required training program and accompanying exams.
• Follow all company, state, and federal policies, laws, and regulations, including HIPAA and Pseudoephedrine sales.
• Finalize sales using the cash register according to established procedures and point-of-sale policies.
• Transcribe data from prescriptions accurately to generate custom labels for customers.
• Assist with maintaining proper inventory levels by ordering, receiving, stocking, and rotating drugs and supplies per company policy.
• Answer the telephone politely and in a timely manner, ensuring accurate information exchange and customer satisfaction.
• Resolve customer questions and concerns by communicating effectively with customers, management, and support staff.
• File written prescriptions daily.

Requirements & Tech Stack

• High school diploma or equivalent.
• Eligible to obtain registration as a pharmacy technician with the applicable state board of pharmacy.
• At least 18 years of age.
• Ability to lift up to 25 pounds.
• Experience Required: 0 to 6 months.

About Giant Eagle

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Our Team Members' compassion, care, and respect for each other and our communities truly set us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us—because you matter.