Early Morning Stock Associate

About the Role

This role is for an Early Morning Stock Associate at Ross Stores, Inc., a leading off-price retail chain.

Key Responsibilities

• Ensure customers have a positive shopping experience.
• Greet all customers courteously and friendly, making eye contact and smiling.
• Treat fellow associates with respect.
• Follow company best practice standards and maintain a clean work area.
• Ensure proper merchandise presentation.
• Understand and practice safety behaviors, maintaining awareness to create a safe environment.
• Correct or report unsafe conditions or practices to Store Leadership.
• Assist customers with merchandise and answer questions politely and knowledgeably.
• Perform cleaning tasks: sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintain a professional appearance and adhere to the company's dress code.
• Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor with urgency, merchandising items according to presentation guidelines.
• Maintain merchandise and brand name familiarity within departments to assist customers.
• Understand the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification of Store Leadership for approvals.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Maximize productivity by executing all store best practices and minimizing steps in the workflow.

Requirements & Tech Stack

• Ability to communicate effectively with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Qualifications

• Effective communication skills.
• Basic math skills.
• Proficiency with store equipment (PDTs, registers, PCs).
• Physical ability to stand, walk, move, bend, squat, kneel, climb, carry, reach, stoop, push, pull, and lift.