Services Support Associate II, HR Admin

About the Role

• Services Support Associate II - HR Services Admin
• Supporting the UK HR Services Administration team from USI.
• Role is based in Hyderabad.
• Primary function: Deliver customer-centric administration and transactional services, ensuring service level agreements (SLAs) are met with high-quality output.

Key Responsibilities

• Deliver end-to-end case management of transactions in HR Services Administration for either:
• Transactions team: HR Admin requests and SAP record updates for employee lifecycle events (e.g., promotions, salary changes, bonus payments, employee benefits).
• Lifecycle and References team: Lifecycle requests (e.g., Paternity leave, Career Break leave, Military leave, Jury service) and generating reference letters (e.g., employment reference, VISA reference, Tenancy reference).
• Ensure SAP / HR system related actions or updates are completed accurately, on time, and in line with procedural guidelines.
• Deliver excellent service and achieve KPIs and SLAs, escalating potential non-achievement to the team leader.
• Provide a customer-focused experience through timely and accurate completion of activities and queries.
• Provide high-quality written advice and guidance on a range of queries.
• Record and maintain accurate activity information, tracking through to timely closure.
• Operate utilizing software such as ServiceNow for an optimal new joiner experience.
• Escalate complex queries to the Assistant Manager.
• Ensure work is completed independently with minimal supervision, in a timely manner, including data integrity/maintenance within the case management system.
• Identify process issues/opportunities for improvement and raise with the Assistant Manager.
• Maintain up-to-date knowledge of Deloitte HR policy and process developments.
• Support other HR Services Administration teams and liaise with other Practice Support Services teams as appropriate.
• Ensure compliance with QRS first line of defense activities and appropriate Data Protection legislation.

Requirements & Tech Stack

• SAP or other HR systems knowledge is preferred.
• Experience of the core Microsoft Office package.
• Shift Timings: 2 PM to 11 PM

Qualifications

• Any Graduate degree.
• 1-3 years of relevant work experience.
• HR administration experience.