Junior/Medior Stafmedewerker CIAP (16-24 uur p/w)

About the Role

For the head office of De Heeren van Zorg in Amsterdam, we are looking for a Junior/Medior Stafmedewerker CIAP (16-24 hours per week). Within the Central Information and Application Point (CIAP), you will be the first point of contact for clients, referrers, and care providers. You ensure that applications and care administration are processed carefully, timely, and correctly, so that clients receive the right support quickly.

Key Responsibilities

• You will answer incoming phone calls and emails;
• You will advise (potential) clients, relatives, and referrers about our care offerings;
• You will conduct telephone screenings and collect client information;
• You will process and register applications and client data;
• You will prepare care documents for intake into care;
• You will manage mailboxes and administrative processes;
• You will coordinate with care teams, case managers, and external partners;
• You will identify bottlenecks and contribute to process improvements.

Requirements & Tech Stack

• You are available for a minimum of 16-24 hours per week;
• You have a completed MBO-4 or HBO-level education in an administrative direction;
• You have experience with care administration or a comparable administrative function;
• You have affinity with care and vulnerable target groups;
• You work accurately, independently, and structured;
• You are customer-oriented, communicative, and solution-oriented;
• You have knowledge of Microsoft Office (Word, Excel, and Outlook);
• You master the Dutch language excellently, both orally and in writing;
• You recognize yourself in our core values: openness, collegiality, enthusiasm, independence, and self-reliance.

What We Offer

• A great team, a pleasant workplace within a growing organization;
• A one-year contract with the prospect of extension for an indefinite period;
• Salary in accordance with cao GGZ, the position is classified in scale 45-50. The salary is a minimum of € 2,888 and a maximum of € 4,273 gross per month for a full-time position (36 hours per week). The salary is determined based on knowledge and work experience;
• 25 vacation days based on a full-time position (36 hours per week);
• A positive work atmosphere in which you and your team have the freedom and trust to shape your work.

Secondary Benefits

• Travel expenses reimbursement in accordance with the cao GGZ;
• Collective health insurance;
• 8.33% End-of-year bonus;
• 8.33% Holiday pay;
• 22 additional statutory vacation days (based on 36 hours per week);
• 35 Life phase budget hours (based on 36 hours per week);
• A company laptop and phone;
• Company fitness;
• Bicycle plan.