Customer Care Executive

About the Role

A full-time, on-site Customer Care Executive role based in Bhubaneswar. This role involves handling incoming customer inquiries, providing information on solar and clean-energy solutions, and resolving service-related issues promptly and professionally.

Key Responsibilities

• Handle incoming customer inquiries.
• Provide information on solar and clean-energy solutions.
• Resolve service-related issues promptly and professionally.
• Follow up with customers to ensure satisfaction.
• Coordinate with internal teams for installation or service requests.
• Maintain accurate records of interactions in CRM or tracking systems.
• Support basic sales activities by identifying customer needs, explaining product benefits, and directing qualified leads to the sales team.
• Educate customers on system usage, billing, and maintenance.
• Represent the company’s commitment to quality and sustainability.

Requirements & Tech Stack

• Ability to use CRM or ticketing tools.
• Ability to maintain accurate documentation.
• Ability to manage multiple customer cases simultaneously.

Qualifications

• Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction abilities.
• Excellent Communication skills, both verbal and written, with the ability to explain technical concepts in simple terms.
• Basic Sales skills, including lead nurturing, cross-selling, and relationship building with prospective and existing customers.
• Problem-solving mindset, patience, and a customer-centric approach.
• Ability to work in a fast-paced environment.
• Interest or experience in renewable energy, solar solutions, or related sectors is an advantage.
• Minimum of a bachelor’s degree or equivalent in any discipline.
• Prior experience in customer support or front-line service is preferred.