Wealth Management Associate
Morgan Stanley
About the Role
Wealth Management Associates provide exceptional service to clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams daily. As senior members of the service team, through regular interactions with clients, individuals in this role build trusted relationships. A successful candidate will have strong interpersonal skills and a focus on delivering an exceptional client experience. This role will assist FAs/PWAs/teams in areas such as digital marketing, portfolio holdings, proposal tools, and financial planning.
Key Responsibilities
- Client Support
- Provide coverage for an FA/PWA/team as a senior member of the service team.
- Cultivate relationships with internal and external business partners and colleagues.
- Support FAs/PWAs/teams in enhancing new and existing client relationships by providing an exceptional client experience.
- Assist FAs/PWAs/teams in delivering against their client service model, including preparing for regular meetings and tracking follow-ups.
- Ensure all client service functions are performed in a timely manner.
- Assign work to team members daily, if and as needed.
- Provide backup coverage for traditional registered or unregistered Client Service Associate responsibilities at the request of the client and/or FA/PWA/team, including:
- Executing money movement transactions.
- Answering general non-investment related questions concerning client accounts.
- Educating or enrolling clients in digital tools (e.g., MS Online).
- Accepting or entering unsolicited orders and/or entering solicited orders in a clerical capacity.
- Remain current on all policies, procedures, and new platforms, and share reminders and best practices with other service team members.
- Business Development & Operational Support
- Assist FAs/PWAs/teams in organizing around and executing their business plan, partnering closely with other market stakeholders such as Practice Strategy Consultants and Branch Management.
- At the direction of the FA/PWA/team, execute administrative elements of digital and in-person marketing strategies, including conferences, seminars, webinars, websites, social media, and regular email connectivity.
- At the request of the client and/or FA/PWA/team, prepare and review various client reports or financial plans from firm-approved systems for existing or prospective clients.
- At the request of the client and/or FA/PWA/team, assist with research using firm-approved systems.
- Participate in existing client and/or prospective client meetings, representing the service lens, at the request of FAs/PWAs/teams.
- Participate in firm initiatives (e.g., training or education programs), special projects, and/or other duties directed by local management.
Requirements & Tech Stack
- Technically proficient and quick learner of new and updated platforms.
- Detail-oriented with superior organizational skills and ability to prioritize.
- Expert knowledge of basic personal computer, MS Office (particularly MS Excel), and internet applications.
- Strong leadership skills.
- Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Qualifications
- Exceptional writing, interpersonal, and client service skills.
- Strong time management skills.
- Team player with the ability to collaborate with others.
- Ability to work in a fast-paced, evolving environment.
- Adaptable and able to multi-task.
- Goal-oriented, self-motivated, and results-driven.
Salary range for the position: $33,113 and $90,000 per year.
The successful candidate may be eligible for an annual discretionary incentive compensation award.
The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component.