Senior Associate Enhancement Pool, Operate

About the Role

Join our Acceleration Center India and support IT infrastructure managed services work within our Cloud Engineering, Data & Analytics practice, contributing to the operation and optimization of cloud and on-premises environments. In this role, you will handle assigned workstreams that may include hybrid and multi-cloud administration, endpoint security, access control, vulnerability remediation, M365 environment management, and continuous cloud optimization. You will analyze complex issues, apply PwC methodologies and technology resources, and help build client confidence through reliable delivery and thoughtful communication. You will use problem-solving skills, maintain professional and technical standards, and review the work of Associates and other junior team members. You will also develop relationships with clients and internal stakeholders, adapt to changing priorities, and grow your technical and business knowledge while contributing to managed services delivery.

Key Responsibilities

• Managing cloud operations workstreams across hybrid and multi-cloud environments
• Monitoring platform performance, availability, and service delivery metrics to identify trends and address issues
• Troubleshooting infrastructure incidents and coordinating remediation across cloud, endpoint, and security tools
• Supporting cloud administration tasks, access control activities, and environment maintenance across client systems
• Applying knowledge of AWS, Microsoft Azure, Google Cloud Platform, or Oracle Cloud Platform Services in daily operational support
• Using FinOps concepts and cloud optimization methods to track consumption, control spend, and improve efficiency
• Analyzing alerts and operational data from tools such as Splunk, Dynatrace APM, and Performance Monitor
• Documenting procedures, runbooks, and service updates to support consistent delivery and knowledge transfer
• Contributing to cloud migration, service management, and infrastructure improvement activities
• Guiding junior team members through technical tasks, issue resolution, and delivery expectations

Requirements & Tech Stack

• At least a Bachelor's degree
• Oral and written proficiency in English required
• Experience managing cloud operations within managed services environments
• Experience supporting infrastructure operations across hybrid and multi-cloud platforms
• Experience troubleshooting cloud issues using AWS, Azure, or Google Cloud
• Experience applying Splunk, Dynatrace APM, or performance monitoring tools
• Experience developing cloud administration, compliance, and optimization skills
• Experience mentoring junior team members while navigating ambiguous client needs