Team Member

About the Role

Family Farm & Home is a family-owned and operated company with 71 retail locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. We offer a wide variety of products and are dedicated to providing exceptional customer service and product values.

Key Responsibilities

• Promote the Family Farm and Home mission statement and family values.
• Execute daily operational goals and priorities assigned by store management.
• Utilize Farm Hand to receive communication and tasks from corporate office and store management.
• Greet customers and interact in a pleasant and positive manner.
• Solicit customers to sign up for Family Farm and Home Programs, such as Loyalty program, Extended Warranties, Add-on Initiative, Financing, and Item of the Month.
• Answer phone calls professionally.
• Approach and assist customers in-store, on Family Farm and Home supported internet sites, and process special orders.
• Utilize POS to checkout customers and follow all cash handling processes.
• Use On the Go to complete POGs and mass layouts according to store layout.
• Utilize Harvester to complete online customer orders.
• Understand, support, and solicit customers to use financing options and utilize current financing websites for credit inquiries.
• Assist in setting promotional signage, price changes, clearance prices, and other in-store signage.
• Assist with freight, recovery, and out-of-stock processes.
• Achieve passing scores on corporate store audits, assessments, and store walks.
• Maintain awareness of in-store safety issues and shoplifting activities, communicating potential issues to management.
• Uphold and support all company Loss Prevention measures.
• Operate a forklift and/or pallet jack safely and efficiently (if 18 years or older).
• Assist in building/assembling store displays, products, and fixtures.
• Maintain cleanliness of the sales floor, receiving, cash office, register area, restrooms, and break room.
• Uphold merchandising, store cleanliness, and safety standards.
• Assist in the completion of the Daily Operational standards checklist.
• Contribute to a positive working environment.
• Perform other duties as assigned by store management or company officials.

Requirements & Tech Stack

• Farm Hand
• POS
• On the Go
• POGs
• Harvester
• Forklift (if applicable)
• Pallet jack (if applicable)

Qualifications

• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Commitment to excellent service and customer satisfaction.
• Ability to communicate clearly and effectively with customers and team members.
• Organizational skills.
• Attention to detail.
• Ability to multitask.
• Knowledge of basic computer systems.
• Ability to stand for extended periods.
• Ability to reach, bend, twist, kneel, and lift up to 50lbs.