O2C Global Process Expert

About the Role

Experian is a global data and technology company powering opportunities for people and businesses worldwide.

Key Responsibilities

• Process Expertise and Global Standards

• Apply detailed end-to-end O2C knowledge across invoicing, accounts receivable, cash application, collections, and customer master data.

• Translate approved global standards into practical processes, functional requirements, documentation, guidance, and regional implementation activities.

• Assess and document regional variations, distinguishing justified exceptions from opportunities for standardization.

• Monitor adherence to approved standards and escalate material deviations, exceptions, or design decisions to the GPO.

• Maintain accurate process architecture, controls, and supporting documentation as part of the change lifecycle.

• Process Analysis and Improvement

• Lead structured current-state and future-state assessments for assigned O2C initiatives.

• Identify root causes, process gaps, control weaknesses, manual dependencies, and opportunities to simplify, standardize, or automate.

• Assess end-to-end impacts across processes, data, controls, customers, regions, systems, and operating teams.

• Develop clear business and functional requirements, acceptance criteria, and measurable outcomes before technical solution design begins.

• Evaluate options against global standards, business value, scalability, risk, implementation effort, and total process impact.

• Prepare evidence-based recommendations for GPO decision, endorsement, or prioritization.

• Project Orchestration and Delivery

• Act as the process orchestrator within assigned projects and workstreams, connecting business, operational, process, control, data, technology, and delivery stakeholders around a coherent end-to-end outcome.

• Establish clarity on process scope, decision rights, owners, dependencies, deliverables, and required governance.

• Bring together the right subject matter experts at the right stage, facilitate resolution of cross-functional issues, and ensure open decisions are progressed through the appropriate owners.

• Maintain alignment between the approved global process direction and the solution being designed and implemented.

• Partner with the assigned project manager, who retains accountability for overall project planning, governance, resources, timeline, and project communications.

• Lead defined process workstreams and coordinate smaller process changes where a dedicated project manager is not required, subject to agreed priorities, governance, and capacity.

• Monitor process-related risks, dependencies, and delivery gaps, escalating where progress, quality, or alignment is at risk.

• Solution Development, Testing, and Readiness

• Translate process needs into clear functional requirements and work with functional SMEs, technology teams, architects, and developers to support solution assessment.

• Validate that proposed solutions meet the business requirement, approved global standards, control expectations, and scalability needs without assuming technical architecture ownership.

• Define or validate process-level acceptance criteria and ensure the appropriate operational SMEs and impacted regions participate in testing.

• Monitor resolution of material defects and consolidate evidence to support business readiness.

• Ensure process, control, data, training, operating-procedure, and adoption impacts are addressed before implementation.

• Support post-implementation review and confirm whether the intended process and business outcomes have been achieved.

• Governance, Demand, and Prioritization

• Support structured intake and assessment of O2C improvement and change demand.

• Ensure requests are sufficiently understood and defined before progressing into estimation, solution design, or delivery.

• Provide analysis and recommendations to support GPO prioritization, sequencing, and trade-off decisions when needed.

• Maintain visibility of assigned initiatives, actions, risks, decisions, and dependencies.

• Challenge local solutions that duplicate existing capability, introduce unnecessary complexity, or conflict with global direction.

• Represent or provide cover for the GPO in agreed forums within delegated authority and escalate decisions relating to standards, priorities, material risks, or exceptions.

• Stakeholder Engagement and Process Advisory

• Build effective relationships across regional finance, GFS operations, transformation teams, technology functions, and other global process areas.

• Facilitate alignment and decisions across stakeholder groups, adapting communication to audience, culture, and seniority.

• Provide expert guidance for complex, cross-regional, or escalated process matters.

• Act as an escalation point for systemic process issues that cannot be resolved through established operational, SMEs, service desk, or technical support channels.

• Communicate complex process and system matters clearly to technical and non-technical audiences.

• Controls, Data, Performance, and Adoption

• Embed financial control, audit, regulatory, data-governance, and compliance considerations into process assessments and requirements.

• Support adherence to company policies and agreed control frameworks and escalate material risks to the appropriate owner.

• Use process data, operational evidence, and performance measures to identify improvement opportunities and evaluate outcomes.

• Support change communication, knowledge transfer, and capability building for impacted teams.

• Monitor adoption of approved changes and identify where further intervention is required to sustain the intended outcome.

Qualifications

• Substantial experience across end-to-end Order-to-Cash processes in a complex, international organization.
• Strong O2C process knowledge, with demonstrable depth in at least two relevant areas such as invoicing, accounts receivable, cash application, collections, credit, or customer master data.
• Proven experience analyzing process problems, identifying root causes, and translating business needs into clear functional requirements, acceptance criteria, and improvement recommendations.
• Experience orchestrating cross-functional stakeholders within projects or workstreams to align scope, decisions, dependencies, risks, testing, and adoption.
• Experience supporting process, technology, control, or automation changes across multiple functions or regions.
• Ability to independently lead assigned assessments and workstreams while operating within agreed governance, priorities, and decision rights.
• Strong stakeholder-management and influencing capability, including the confidence to constructively challenge requirements or solutions that conflict with standards or create unnecessary complexity.
• Experience working effectively with operational teams, GPOs, project managers, transformation resources, functional SMEs, control teams, data teams, technology teams, and external delivery partners.
• Understanding of financial controls, auditability, data governance, and compliance considerations within O2C.
• Strong analytical capability, including the ability to assess business value, operational impact, implementation effort, risk, dependencies, and scalability.
• Excellent written and verbal communication skills in English, with the ability to explain complex process and system matters clearly to different audiences.
• Working knowledge of enterprise ERP and O2C technology environments.
• Ability to manage multiple workstreams, stakeholders, and competing priorities across cultures and time zones, with timely escalation where required.