Analyst I, Operations (LADV)

About OnGrid

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors, users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 1 Billion+ checks across 4000+ happy clients. At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines.

Key Responsibilities

• Manage Local Address Digital Verification operations and ensure all assigned cases are completed within the defined SLA/TAT.
• Be responsible for end-to-end digital verification of local address cases while maintaining accuracy and quality standards.
• Handle client communication and coordinate with clients/stakeholders regarding verification-related queries, requirements, and case updates.
• Connect and coordinate with relevant stakeholders for audits, data validation, and resolution of cases involving insufficient or incomplete data.
• Track priority and critical cases and coordinate with the team to ensure timely completion within the defined TAT.
• Monitor the quality of daily incoming operational cases and support the team in completing them with adequate quality.

Requirements

• Graduate in any discipline.
• Basic knowledge of MS Excel and Google Sheets.
• Excellent verbal and written communication skills.
• Fluent English communication is mandatory.
• Comfortable working in a fast-paced and challenging environment.
• Ability to coordinate with multiple stakeholders and effectively manage priority/critical cases.
• Strong attention to detail and commitment to maintaining quality standards.

Work Details

• Location: Sector 44, Gurgaon
• Additional: Some Saturdays may be worked in a month, compensated with extra overtime pay.