Operations Associate

About the Role

The Operations Associate is a full-time, on-site role based in Tiruvallur. This position is responsible for supporting day-to-day operational activities, including tracking workflows, coordinating cross-functional tasks, and assisting with process implementation to keep projects on schedule.

Key Responsibilities

• Track workflows.
• Coordinate cross-functional tasks.
• Assist with process implementation.
• Handle documentation.
• Monitor key operational metrics.
• Help resolve routine issues.
• Interact with team members and customers.
• Provide timely updates.
• Respond to inquiries.
• Escalate concerns when needed.
• Contribute to continuous improvement by identifying inefficiencies and suggesting practical enhancements to procedures.

Qualifications

• Strong operations skills, including workflow coordination and process support.
• Solid analytical skills, with the ability to interpret data and identify trends or issues.
• Clear communication skills, both written and verbal, for collaboration and reporting.
• Interpersonal skills to work effectively with colleagues, stakeholders, and customers.
• Customer service skills, with a focus on responsiveness and problem resolution.
• Attention to detail and organizational skills to manage multiple tasks and deadlines.
• Proficiency with common office software tools.
• Basic familiarity with digital or software products.
• Ability to work on-site in Tiruvallur and collaborate in a fast-paced, technology-driven environment.
• A diploma or bachelor’s degree in business, operations management, or a related field is preferred.