Assistant Manager, Housekeeping

About the Role

Entry-level management position focusing on supporting day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry. This role involves working with employees to clean and maintain guestrooms and public spaces, completing inspections, holding individuals accountable for corrective actions, and assisting in ensuring guest and employee satisfaction while maintaining the operating budget.

Key Responsibilities

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains lists of rooms to be cleaned immediately and prospective check-outs/discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment, and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public spaces.
• Manages linen inventory and guest supplies, and assists in ordering supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback, continuously striving to improve service performance.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

Requirements & Tech Stack

• No specific tech stack mentioned.

Qualifications

• Option 1: High school diploma or GED; 1 year experience in housekeeping or related professional area.
• Option 2: 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.