Infra Tech Support Practitioner
Accenture
Gurugram0–2 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 2 years · Bachelor's degree
- Must know
- Help deskCustomer service
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Help desk46%Customer service8%of 98 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About the Role
Explore opportunities to build knowledge and support collaborative efforts while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a supportive environment for continuous learning and growth.
Key Responsibilities
- Ensure production systems are available and operating according to defined Service Level Agreements.
- Drive incident and outage resolution and maintain clear communication throughout the process.
- Facilitate the restoration of service to the production environment efficiently and effectively.
- Establish and maintain disaster recovery procedures to safeguard operational continuity.
- Maintain data retention practices in alignment with organizational policies and standards.
Requirements & Tech Stack
- Service Desk Management (Beginner proficiency)
Qualifications
- Bachelor’s Degree in a relevant field of study.
- Problem solving (Beginner proficiency)
- Communication (Intermediate proficiency)
- Incident management (Beginner proficiency)
- Customer service (Intermediate proficiency)
- Data management (Beginner proficiency)