Trust & Safety New Associate

About the Role

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. The Trust and Safety offering, which includes Content Moderation and Responsible AI, helps keep the internet safe and assists platform companies in accelerating, scaling, and improving their businesses.

Key Responsibilities

• Review, classify, and or remove content according to client guidelines, using specific tools and channels.
• Investigate, escalate, and or resolve issues reported by users or flagged by the system.
• Analyze and review user profiles, audio, videos, and text-based content.
• Systematically test, evaluate, and challenge AI Systems and Platforms to improve the integrity, quality, and safety of content, including generative AI.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• Application & Developer Compliance - Operational Audit & Compliance
• Comfort synthesizing and analyzing information from multiple streams.
• Strong attention to detail.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.

Qualifications

• Any Graduation.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication skills.
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Note: Due to the nature of the role, exposure to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns may occur. Active participation in Accenture's well-being support program is required.