Site Reliability Engineer

About the Role

Site Reliability Engineers (SREs) ensure the smooth operation of production systems by combining engineering principles, operational discipline, and automation within the P&G codebase and operating environments. SREs implement best practices for availability, reliability, and scalability. They are responsible for maintaining and automating monitoring, alerting to proactively identify and resolve potential incidents and drive continuous improvement. SRE defines and manages service level objectives (SLOs), service level indicators (SLIs), service level agreements (SLAs) and ensures those are met or exceeded.

As a Site Reliability Engineer focused on Identity & Access Management, you will be responsible for maintaining, monitoring, supporting, and upgrading processes and systems for one or multiple Digital Products with quality and efficiency.

Key Responsibilities

• Incident Management and Monitoring:
• Monitor system alerts and respond promptly to incidents, ensuring that Service Level Agreements (SLAs), Service Level Objectives (SLOs) and Service Level Indicators (SLIs) are met or exceeded.
• Perform Root Cause Analysis and create Postmortems to improve incident response time and ensure consistent stability of the application.
• Automation and Process Improvement:
• Automate repetitive tasks, implement and maintain monitoring and logging systems.
• Drive continuous improvements to prevent future incidents, including defining standards for processes.
• Guidance and Collaboration:
• Provide expert guidance to Stakeholders (Product, Platform, and Software Engineering teams) in relation to supportability, scalability, and efficiency with products and tools in the organization's portfolio.
• Infrastructure Management:
• Administer platform infrastructure.
• Oversee change management procedures, contributing to product roadmap creation and defining strategies for critical products.
• Oversee vendor management, contribute to product roadmap creation, and define strategies for digital products to enhance service delivery.
• Represent Operations in Proof of Concepts (PoC) and Pilots.
• Ensure processes and tools are ready by Day 1 of Go Live.
• Drive observability implementations with monitoring and metrics, incident responses, feedback loops, documentation, and knowledge sharing.

Requirements & Tech Stack

• Automation and Scripting Skills: Proficient in automation scripting using languages such as Python, Bash, or PowerShell, with experience in writing SQL queries for database management.
• IT Operations and System Administration:
• Strong background in IT operations, including familiarity with duty watch, ticketing systems (e.g. SNOW), and task management.
• Knowledge of system administration in Linux/Unix environments and cloud platforms like AWS, Azure, or GCP.
• Network and Database Knowledge:
• Familiar with network components and protocols.
• Database management.
• Experience in incident response methodologies to implement preventive measures.
• Monitoring and Observability:
• Experienced with monitoring metrics and platform/system diagnostics.
• Experience with observability tools such as Prometheus and Grafana.
• ITIL Service Management: Understanding of Service Level Management, Release, Event, Incident, Problem, Capacity, and Performance Management practices.
• Ability to assess what impacts operational KPIs and recommend improvement across application and infrastructure layers.
• Understanding of the Software Development Lifecycle, including frameworks and concepts for modern application development (Product Management, Agile/Scrum, DevOps).
• Effective communicator with the ability to translate technical language to business language.
• Ability to work a hybrid schedule in Cincinnati, OH based office.

Qualifications (Preferred)

• Agile and DevOps Methodologies: Familiar with Agile methodologies and DevOps practices.
• IT Security and Access Management:
• Familiar with key IT security concepts such as authentication, authorization, and encryption.
• IAM including permission models like Role-Based Access Control (RBAC) and Access Control Lists (ACL).
• Experience in Ping Authentication products (Ping ID, Ping Federate, Ping Radius) and PAM products (Centrify) is a big plus.
• Configuration Management and Standards Development:
• Experience with configuration management and Infrastructure as Code (IaC) tools such as Ansible and Terraform.
• Initiative to define standards, best practices, and recommend improvements.
• Code and Infrastructure Optimization:
• Ability to script, debug, optimize code, and automate routine tasks.
• Experience in rightsizing infrastructure to balance performance and cost.
• Showing your previous code portfolio.
• Certified in: ITIL 4 Foundation, SRE Fundamentals, DevOps Foundation, and/or PSM1.
• Willingness to learn and apply concepts such as SRE Site Reliability Engineering, TDD Test Driven Development, Chaos Engineering.
• Willingness to understand and improve the Client Experience and User Journey.

Salary Range: $85,000.00 - $122,200.00 / year

Job Schedule: Full time

Job Location: CINCINNATI GENERAL OFFICES