Production Support, Full Time Analyst

About the Role

This is a Full Time Analyst role within the Technology Production Support team at Citi in Tampa, USA, starting in July. The program is a 2-year rotational program designed to help you build a broad skillset and accelerate career growth through exposure to multiple teams.

Key Responsibilities

• Maintain and optimize critical live production systems, ensuring health, stability, and peak performance.
• Resolve issues, varying in severity and complexity, that can impact the company's reputation or profits.
• Act as a bridge between technology and business, gaining extensive business and technical knowledge.
• Coordinate with technology partners, including developers and business teams, to monitor the end-to-end application environment in real-time.
• Gain hands-on experience in Incident & Problem Management, managing complex technical challenges.
• Enhance Monitoring & Alerting Systems using tools like ITRS Geneos and Grafana.
• Design, develop, and implement custom applications and scripts for Tooling & Automation.
• Utilize Generative AI to address complex business problems and create novel solutions.

Requirements & Tech Stack

• Graduation between December 2026 and May 2027.
• Educational background: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Management Information Systems, or other tech-related degrees.
• GPA of 3.0 or better is preferred.
• Linux/Unix
• Database expertise: SQL, Oracle, PostgreSQL
• Automation with Python
• Application servers, web technologies, and networking knowledge.
• Monitoring tools: ITRS Geneos, Grafana
• Exposure to cloud and containerization (Kubernetes).
• Potential exposure to:
• Microservices: Java, Spring Framework, Pivotal Cloud Foundry
• Front-End Web Development: React or Angular, Apigee TypeScript, HTML5
• Generative AI & AI Agents: GitHub Copilot, Citi Squad, Devin.AI, Prompt Engineering, Workflow Design, GenAI Optimization, Stylus Workspaces
• Data Analytics: Splunk, Tableau, Adobe Analytics

Qualifications

• A proactive problem-solver who thrives on innovation and embraces challenges with enthusiasm.
• Possess a global outlook and willingness to collaborate across cultures and time zones.
• Excellent communication skills, project management, leadership, attention to detail, and the ability to work well within diverse teams.
• Ability to pass technical interviews consisting of basic algorithmic programming exercises.
• Must be collaborative and adaptable.
• Prior experience working in agile teams is desirable.
• Work Authorization: Authorized to work in the United States of America without the need for employer sponsorship.
• Steadfast dedication to learning and a true passion for business.
• Ambitious, with relentless drive to succeed in a fast-paced, dynamic environment.
• Curious about how technology can revolutionize finance.
• Passion for technology and its application in the global financial industry.